A position in IT administration or management in the Southern Oregon area, within an organization that values hard work, teamwork, and loyalty.

Objective

  • Infrastructure Manager
  • Operations Manager
  • Systems Administrator
  • Network Administrator
  • XenServer, VMware, Hyper-V
  • Windows Server
  • Microsoft Exchange
  • EMR/EHR, PACS

Key Skills

2015-Present: Lieberman Software Corporation, Los Angeles, CA

Sales Engineer: Provides technical demonstrations, pre-sales support, and proof-of-concept and post-sales installation support for the company’s flagship product (Enterprise Random Password Manager, or ERPM) and other products, for clients on the West Coast, Canada, and the Asia-Pacific region. Performs testing of beta software. Works 100% remote (95% at home, 5% at customer sites).

 

2013-2015: Harry & David, Medford, OR

Windows Manager / Desktop Support Manager / Project Manager: Manages Windows servers and desktops in Oregon and Ohio, various shipping and packing installations across the U.S., and 47 retail locations nationwide, along with 25 seasonal pop-up stores. Oversees large-scale software and hardware implementations. Serves as a project manager as well as a project technical resource and engineer. Serves as level 3 technical support for servers, applications, and general infrastructure problems and issues. Manages day-to-day customer service and support operations, along with a wide variety of vendor-supported and in-house applications. Serves as technical and administrative manager of staff, including PC technicians and systems engineers. Manages Microsoft and other software licensing. Manages department and project budgets.

 

2009-2013: Halski Systems, Inc., Gainesville, GA

Technical Manager: Manages projects of varying types, including virtualization on XenServer and VMware, cloud computing migrations, large-scale software implementations, and leased equipment management and turnover, and serves as a project technical resource and engineer. Serves as level 3 technical support for servers, networks, applications, and general infrastructure problems and issues. Manages day-to-day customer service and support operations, supporting large medical, legal, and manufacturing clients as a provider of outsourced IT support and management. Serves as technical and administrative manager of staff, including helpdesk technicians, PC technicians, and systems and network engineers.

 

2005-2009: Hall County Board of Commissioners, Gainesville, GA

Network Administrator: Manages day-to-day customer service and support operations, supporting over 1,000 clients and over 1,300 users. Administers and configures network routers, switches and hubs, and appliances such as firewalls, spam filters, web content filters, intrusion prevention systems, and network protocol filters. Administers and configures servers on diverse platforms, including Windows Server 2000, Windows Server 2003, and RedHat Linux. Administers Windows domain and accompanying services, including Active Directory, Domain Name Services, Dynamic Host Configuration Protocol, Systems Management Server, and Virtual Private Networking services. Manages enterprise applications such as email; financial, credit card and payroll systems; World Wide Web servers running Windows and Internet Information Server, or Linux and Apache; and centralized antivirus. Manages connectivity to over 40 sites within an area of approximately 400 square miles, utilizing backhaul solutions such as DSL, frame relay, and metro-Ethernet. Manages and performs new infrastructure installations, including appropriate network hardware and copper and fiber cabling. Serves as Level 3 desktop support, resolving hardware and software issues with PCs running Windows 2000/XP, Microsoft Office 2000/2003, and other applications. Serves as technical and administrative manager of operations staff, including helpdesk technician, PC technicians, assistant network administrator, and systems administrator. Reports to Director, Management Information Systems.

 

For my complete work history, please click the link at the top of the page, or view my full CV (PDF).

 

Experience

  • A+
  • Net+
  • Microsoft Certified Professional
  • Certified Ethical Hacker
  • Microsoft Certified Systems Engineer
  • Computer Hacking Forensic Investigator

Certifications

2015-Present: Lieberman Software Corporation, Los Angeles, CA

Sales Engineer: Provides technical demonstrations, pre-sales support, and proof-of-concept and post-sales installation support for the company’s flagship product (Enterprise Random Password Manager, or ERPM) and other products, for clients on the West Coast, Canada, and the Asia-Pacific region. Performs testing of beta software. Works 100% remote (95% at home, 5% at customer sites).

 

2013-2015: Harry & David, Medford, OR

Windows Manager / Desktop Support Manager / Project Manager: Manages Windows servers and desktops in Oregon and Ohio, various shipping and packing installations across the U.S., and 47 retail locations nationwide, along with 25 seasonal pop-up stores. Oversees large-scale software and hardware implementations. Serves as a project manager as well as a project technical resource and engineer. Serves as level 3 technical support for servers, applications, and general infrastructure problems and issues. Manages day-to-day customer service and support operations, along with a wide variety of vendor-supported and in-house applications. Serves as technical and administrative manager of staff, including PC technicians and systems engineers. Manages Microsoft and other software licensing. Manages department and project budgets.

 

2009-2013: Halski Systems, Inc., Gainesville, GA

Technical Manager: Manages projects of varying types, including virtualization on XenServer and VMware, cloud computing migrations, large-scale software implementations, and leased equipment management and turnover, and serves as a project technical resource and engineer. Serves as level 3 technical support for servers, networks, applications, and general infrastructure problems and issues. Manages day-to-day customer service and support operations, supporting large medical, legal, and manufacturing clients as a provider of outsourced IT support and management. Serves as technical and administrative manager of staff, including helpdesk technicians, PC technicians, and systems and network engineers.

 

2005-2009: Hall County Board of Commissioners, Gainesville, GA

Network Administrator: Manages day-to-day customer service and support operations, supporting over 1,000 clients and over 1,300 users over 400 square miles. Administers and configures network routers, switches and hubs, and appliances such as firewalls, spam filters, web content filters, intrusion prevention systems, and network protocol filters. Administers and configures servers on diverse platforms, including Windows Server 2000, Windows Server 2003, and RedHat Linux. Administers Windows domain and accompanying services, including Active Directory, Domain Name Services, Dynamic Host Configuration Protocol, Systems Management Server, and Virtual Private Networking services. Manages enterprise applications such as email; financial, credit card and payroll systems; World Wide Web servers running Windows and Internet Information Server, or Linux and Apache; and centralized antivirus. Manages connectivity to over 40 sites within an area of approximately 400 square miles, utilizing backhaul solutions such as DSL, frame relay, and metro-Ethernet. Manages and performs new infrastructure installations, including appropriate network hardware and copper and fiber cabling. Serves as Level 3 desktop support, resolving hardware and software issues with PCs running Windows 2000/XP, Microsoft Office 2000/2003, and other applications. Serves as technical and administrative manager of operations staff, including helpdesk technician, PC technicians, assistant network administrator, and systems administrator. Reports to Director, Management Information Systems.

 

1996-2004: Motorola, Inc., Plantation, FL

Project Manager: Manages software, hardware, service deployment, and documentation projects, utilizing industry standard models including the Software Enterprise Institute Capability Maturity Model (SEI CMM) and Control Objectives for Information and Related Technology (COBIT).

 

Computer Lifecycle Manager: Manages team of technicians performing end-of-lease computer replacements.  Manages replacement schedule based on lease expiration dates of over 2,000 desktop and laptop PCs, as well as available technicians.

 

Technical Support Supervisor: Supervises team of helpdesk and field technicians providing hardware and desktop software support to approximately 1,500 desktop and laptop PCs running Windows 9x and Windows NT. Serves as Level 3 technical escalation point for problem resolution.

 

Desktop Support Technician: Troubleshoots and resolves hardware, software, and operating system problems on desktop and laptop PCs running Windows 9x and NT, and applications such as Microsoft Office. Serves as Level 2 technical escalation point for problem resolution.

 

1995-1996: Alternative Resources Corporation, Fort Lauderdale, FL

Desktop Support Technician: Provides contracted desktop support for Motorola, Inc. Troubleshoots and resolves hardware, software, and operating system problems on desktop and laptop PCs running Windows 9x and NT, and applications such as Microsoft Office.

 

1994-1995: Bay Resources, Inc., Miami, FL

Desktop Support Technician: Provides contracted desktop support to Northern Telecom (Nortel). Troubleshoots and resolves hardware, software, and operating system problems on desktop and laptop PCs running Windows 9x and NT, and applications such as Microsoft Office. Troubleshoots and resolves hardware, software, and operating system problems on Macintosh computers running System 6 and System 7, and applications such as Microsoft Office for Macintosh.

 

1992-1994: 45th Communications Squadron, Patrick AFB, FL

Communications/Computer Systems Journeyman: Provides hardware and software support to desktop computer users at Patrick Air Force Base and Cape Canaveral Air Force Station.

 

1992-1992: 31st Communications Squadron, Homestead AFB, FL

Communications/Computer Systems Journeyman: Provides hardware and software support to desktop computer users. Approves purchases of computer hardware and software. Converts paper forms to electronic format in support of “paperless office” initiatives using PerForm Pro software. Creates and maintains program modules for in-house software using Ada and C+ computer programming languages.

 

1989-1992: American Embassy, Ankara, Turkey

Communications/Computer Systems Technician; Technical Liaison: Performs routine maintenance of cryptographic hardware. Troubleshoots and maintains satellite communications circuits with Turkish military, as well as American installations in other countries. Provides general voice and data technical advice and assistance to Turkish counterparts. Manages message traffic on AT&T minicomputer running System V UNIX. Provided message traffic and other support between U.S. installations and ground and air forces during Operations Desert Shield / Desert Storm.

 

1986-1989: Headquarters Strategic Air Command, Offutt AFB, NE

Tape Librarian / Mainframe Operator / Network Helpdesk TechnicianPerforms maintenance of magnetic tapes and tape readers, paper tape readers, laser printers, removable hard disk systems, and punch card readers. Operates IBM 308x Series mainframe using the Multiple Virtual Storage (MVS) operating system and the Job Entry Subsystem version 3 (JES3).

Work History


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cream
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tile
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lefthanded